Admissions
Here is exactly what happens when you call
Most people put off calling because they do not know what they are walking into.
You call. A real member of our admissions team asks a few questions about what is happening, what you have tried, and what kind of support you may need. The first conversation usually takes about ten to fifteen minutes, and nothing you say obligates you to enter treatment.
That is the whole first step.
If you would rather see the place before deciding anything, you can do that too. Come in, look around, meet the people who would be working with you, and leave. No cost, no commitment, no follow-up you did not ask for.
Step 1: You call
Usually about ten to fifteen minutes. We ask what is going on, what you have tried before, and what your schedule looks like. If you would rather speak with a clinician directly, ask and we will arrange it. You can ask questions, pause the conversation, or decide not to continue.
Step 2: We review your insurance
We contact your carrier to review your available benefits and explain any deductible, coinsurance, authorization requirements, and estimated out-of-pocket cost identified during verification.
Most verifications come back the same day, or first thing the next morning..
Step 3: You meet with our clinical team
A member of our clinical team completes a comprehensive assessment and recommends an appropriate level of care. When scheduling allows, this may happen the same day or the next business day. The assessment is free and carries no obligation to enroll. If we are not the right fit, we will tell you and help you find who is.
Step 4: You start
Most people start the same day their benefits come back. You get a schedule, a clinician, and a plan built around your actual life. Timing can vary with clinical needs, authorization, and program availability, but waiting is the exception here rather than the rule.
What we will ask you
Nothing designed to trip you up. Roughly this:
- What you are using, and how much
- How long it has been going on
- Whether you have been in treatment before
- Whether you are dealing with anxiety, depression, or trauma alongside it
- What your work and family schedule looks like
- Whether you have insurance
Answer what you want to answer. If something is hard to say out loud, say so.
We have heard it before and nobody on this end is keeping score.
What will not happen
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We will protect your privacyItem Link List Item 1
We do not contact your employer simply because you called, and we do not disclose your information without your permission except where permitted or required by law. Substance use treatment records carry additional federal protections beyond standard medical privacy rules
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We will not pressure youItem Link List Item 2
If you call to ask questions and then decide not to come in, that is a completely normal outcome. We may follow up to answer questions or provide information, but you are never obligated to enroll.
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We will not admit you to the wrong programItem Link List Item 3
If you need medical detox or a higher level of care than we offer, we will say so and help you get there. We can place you with our affiliated detox provider, or point you toward the right program if it is not ours. Filling a seat we should not fill helps nobody.
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We will not surprise you with a billItem Link List Item 4
We review your benefits and explain your deductible, coinsurance, and estimated out-of-pocket cost before you start, not after.
What to have ready
None of this is required to call. It just makes the process faster.
- Your insurance card, front and back,
- A rough sense of your weekly schedule, Names of any medications you take,
- Any recent treatment or discharge paperwork, if you have it
If you do not have insurance, call anyway and ask about private pay options.
Calling about someone else?
A lot of our calls come from a parent, a partner, or a sibling rather than the person who needs treatment.
We can talk you through the options, explain the levels of care, and help you think about how to raise it with them. What we cannot do is share information about someone already in treatment here without their authorization, or admit an adult who has not agreed to come.
Call anyway. Knowing what is available before you have that conversation makes the conversation easier.
How long does the first call take?
Usually about ten to fifteen minutes. Longer if you have a lot of questions, which is fine.Is any of this free?
All of it, up to the point you decide to enroll. The phone call, the insurance verification, the clinical assessment, and an in-person visit to the center are all free and carry no commitment.Can I come see the place first?
Yes, and a lot of people do. Call and we will set up a time for you to come in, look around, and talk to someone face to face. You are not signing anything and you are not committing to anything by walking through the door.Will anyone find out I called?
We keep your inquiry confidential and do not contact your employer simply because you reached out. Substance use treatment records are covered by federal privacy protections that go beyond standard medical privacy rules. Information is shared only with your authorization or where permitted or required by law.How fast can I start?
Most people start the same day. Verification usually comes back the same day you call, or first thing the next morning, and once it does most people begin that same day. If you call in the morning there is a good chance you are in a program by the afternoon.
We say that plainly because waiting is often where people lose the decision. If something in your situation means it will take longer, we will tell you on the first call rather than let you find out later.
What if there is an emergency?
If there is an immediate medical or safety concern, call 911 or go to the nearest emergency room. We are an outpatient program and do not provide emergency or crisis services. Tell our admissions team about any urgent concerns so we can help identify the right next step.
What if I do not have insurance?
Call and ask about private pay. We will be direct about cost rather than making you work to find it out.
What if I am not sure I need treatment?
That is a very common reason to call, and a reasonable one. The assessment exists to answer that question. If the answer is that you do not need what we offer, we will tell you.
Do I have to stop using before I call?
No. Call as you are. What matters is that we understand the real picture so you end up in the right level of care
What if I need detox first?
We do not provide medical detox. If detox appears necessary, we can help place you with our affiliated detox provider and discuss next steps for treatment afterward.
Can I keep working?
Often yes, depending on the program. Our Intensive Outpatient and Outpatient programs run morning, afternoon, and evening for exactly that reason. Partial Care, sometimes referred to as PHP, is a full-day program and most clients adjust their schedule during it.
Where are you located?
35 Beaverson Blvd, Building 6A, Brick Township, NJ 08723. We serve Brick, Toms River, Point Pleasant, Manasquan, and communities across Ocean County.
Frequently Asked Questions
Whenever you are ready
There is no perfect moment to make this call. Most people who come here made it on an ordinary day, at a point where nothing in particular had changed except that they were tired of it.
A real person answers. Ten minutes. And if you would rather come see the place first and decide nothing, that door is open too.
Take the First Step
Fill out the form and our admissions team will contact you shortly.
Contact Us
Thank you - we received your request.
A member of our admissions team will reach out shortly. Your information is kept confidential.
Need to speak with someone now? Call 908-533-9808.
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Need help now? Call 908-533-9808.
Renova Recovery Outpatient Drug and Alcohol Rehab Center
35 Beaverson Boulevard, Building 6A
Brick Township, NJ 08723